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Washington, D.C.   September 11-12, 2019

8:00 AM

Welcome

8:30 AM

Registration, Networking, Breakfast

8:45 AM

It's All About the People: Building Culture and Engaging the Team

Adapting culture to the needs of the business
Critical culture pillars: collaboration, customer service, objectivity, etc.
The importance of recruiting and onboarding
Morale and inspiration: acknowledgment, autonomy, mastery and purpose

10:35 AM

Break

10:45 AM

CreativeOps Fundamentals: Time Capture and Data Analysis

Time tracking
Interpreting data and using it to inform decisions
Funding models overview

12:15 PM

Lunch

1:00 PM

Break-Out Session

We'll break into two smaller groups to discuss attendee-specific challenges such as client management, employee engagement, retention and managing up.

2:00 PM

Break

2:10 PM

It's All About the People: Effective Leadership and Feedback

Your responsibility as a manager
Traits of effective creative managers and leaders
Understanding your people
The importance and avenues of feedback

4:00 PM

Key Takeaways

5:00 PM

End of Day

8:00 AM

Networking Breakfast

8:30 AM

CreativeOps Fundamentals: SOPs and Workflows

Definitions
Process to determine adaptive best practices
Implementation and integration

9:50 AM

Break

10:00 AM

Break-Out Session

We'll break into two smaller groups to discuss attendee-specific challenges such as client management, employee engagement, retention and managing up.

11:00 AM

Break

11:10 AM

Wrap Up

12:00 PM

End of Day